terms of use

RETURN POLICY

TERMS AND CONDITIONS

• Items must be purchased from lander.com.
• Items must be returned within 30 days and include all packaging and contents.
• Orders over 10 units are not eligible for returns.
• Returned orders must have an RMA (return merchandise authorization) number before the order is returned to Lander.
• Please include all used and unused products to receive refund.
• We do not refund shipping costs in either direction.
• Please allow up to two weeks for refunds to be processed.
• During Black Friday, Cyber Monday and other major promotional sale days, we cannot apply larger discounts retroactively.
• If you made a purchase and a larger discount was offered after your purchase, we cannot apply the larger discount to a previous order.

RETURN PROCESS

1. Contact Customer Care within 30 days of your purchase.
2. Please provide your name, order number, the item name, quantity, and the reason for your return.
3. You will receive an email from Lander Customer Care with your RMA# (Return Merchandise Authorization).
4. You must write this number clearly and prominently on the outside of the package you will be sending to us. This is how we identify your return.

Failure to provide us with the RMA number will result in an automatic $10 fee being deducted from the refund amount and possible refusal of the return.

Please send your return to:
Lander
Attn: Return Dept. RMA# (issued by Customer Care)
2801 N Thanksgiving Way, Ste 300
Lehi, UT 84043

We HIGHLY recommend adding a tracking or delivery confirmation number to your return, ensuring your package was delivered to Lander.

Once your return is received and processed by us, we will refund the credit card used to place the order, minus any shipping charges incurred with the original order. You will be notified via email when your refund has been issued. The credit usually appears within 3-5 business days, depending on how long it takes the credit card company to process the refund. Your credit card issuer does not notify us when the credit is refunded to your account. This information must be requested from the credit card company.

Your credit card issuer does not notify us when the credit is refunded to your account. This information must be requested from the credit card issuer.